Keep Your Customers Happy With Landscape Management Software

Keep Your Customers Happy With Landscape Management Software

The vast majority of landscape company owners started their businesses by personally interacting with their first customers and then expanding the business through word-of-mouth advertising. This process works quite well at first, but unfortunately, as the landscape company grows ever larger, the owner is inevitably faced with more and more “indoor” responsibilities that take them away from the more enjoyable “outdoor” tasks that got them involved in the first place. Landscape management software offers some help in this regard.

The solution

The use of landscape management software (LMS) aims to alleviate this situation by allowing the company owner to get back to the business roots – if you will pardon the pun – of delivering superior customer service to existing and new clients. Here are some of the more notable reasons why this is so:

Allows more initial choices

Keeping track of all the available landscaping options is a job in itself for you or your staff – especially if you simply do it on paper. The use of an LMS will significantly facilitate this part of your business and also allow your customers a far greater range of choices in everything from plants, flowers, and trees to building materials. In addition, an LMS will allow you to easily introduce such add-on items as fire pits, water features, and outdoor kitchens.

Faster completion times

An LMS not only allows you to schedule your landscape teams in a more efficient manner but also allows you to ensure that the proper materials are at the job site on time and in the right amount. The immediate result is a job done right and done on time making your customers happy. In addition, it also means less labor and less waste thus lowering your operating costs.
Greater change-order flexibility
The retail landscaping client who does not change their mind at some point in a project is a rare thing indeed. It can be a daunting task when it comes to accommodating these changes of heart. Still, nothing is better than the use of an LMS at doing so. With proper use, an LMS can help you to efficiently move resources of both labor and materials to get the project done while still keeping it cost-efficient.

Lower cost

An LMS really shines when it comes to inventory control. In fact, it saves you money in a number of ways. First, you do not need to over order when beginning a project. Second, the system often allows you to efficiently utilize the overages from past completed projects. Third, it helps to keep ongoing inventory at a minimum. Each of these processes lowers your carrying costs. A portion of these savings can then be passed on to customers.

It saves you time and tedium

By far, the best benefit of an LMS is the amount of work that it does for you. It does take some time to set it up properly but, once done, many of the most tedious tasks associated with your business will be fully automated and only need checking on a weekly or monthly basis. For example, an LMS can continuously aggregate vendor expense – and client bills! – so that you know exactly what you need to pay out and charge at the end of the month.

For further information on why landscape management software will lead to more satisfied customers for your company, please contact us at Profit Lion.  We can be found online at ProfitLion.com or reached directly with support questions at 412.539-1187.